1. THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply music classes to you ("the services"). They explain what you can expect from us and what we can expect from you. These terms apply to the weekly programme of lessons.

1.2. Other applicable terms. The following additional terms also apply:

1.2a. Our privacy policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site and making a booking you consent to such processing and you warrant that all data provided by you is accurate.

1.2b. Our cookie policy, which sets out information about the cookies on our site.

1.2c. Our terms of use of the website (paragraph 16 below) which tells you the terms of use on which you may make use of our website, whether as a guest or a registered user.

1.3. Why you should read them. These terms tell you who we are, how we will provide services to you, how the contract may be changed or terminated, what to do if there is a problem and other important information that you need to be aware of. If you do not understand something in these terms, you must tell us immediately and we will seek to clarify the same.

1.4. Acceptance of these terms. By booking or by attending a music lesson with us, you hereby accept these terms and conditions and the cost that is attributed to the lessons provided. Payment will be taken via your nominated account. These terms will form part of the contract between us and are readily available on your online account, accessible at all times when you log on. If you do not accept these terms you must not use our website, make any booking, or attend our lessons.



2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Who we are. Little Beethovens Music School and our registered office is at Little Beethovens Music School, 16 Benton Road, Newcastle, NE7 7DR.

2.2. How to contact us. Our preferred method of communication is by email contact@littlebeethovensmusicschool.com. This allows us to deal with your enquiry promptly. You can also contact us by telephone on 0800 170 1990.

2.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address that you provided to us when you registered via our online booking system.

2.4. Your contact details. Please ensure that your contact and payment details are kept up to date. If your details change at any time, you must update your online account. We are not responsible for any incorrect contact.

2.5. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2.6. You are able to amend your contact and account details through your own individual account by logging on to the booking system and making the necessary changes. If you require us to change the named account holder on the booking system, we must receive the request in writing from the original account holder. The party the account is changing to must be included in all correspondence. They must share with us their contact details, and consent to the change separately from their own contact address. 

3. OUR SERVICES

3.1. What we do. We offer music classes to toddlers, children and adults. For more information, please visit our website at www.littlebeethovensmusicschool.com


3.2. Types of lessons. Our music lessons are delivered as small group sessions. Toddlers and under 7s must be accompanied in the school by a responsible adult. There may be a mix of more than one availbility in each class.

Our lessons last for 30 minutes, unless otherwise notified, and will start promptly at the agreed start time. If you arrive late to the school, the lesson will not be extended and will end at the agreed end time. To ensure our lessons run smoothly please arrive at the venue 5 minutes before your lesson start time. Lessons are paid for by monthly standing order. 

3.3.a. Your booking. In order to ensure your place we ask you to grant us a continuous payment authority. 

3.3.b Our acceptance of your booking. Our acceptance of your booking for the lessons will take place once you have submitted the correct information in your online customer account. You will receive notification that it has been successfully completed. If you place a booking and do not receive confirmation of successful completion within 2 hours of placing your booking, please let us know.

3.3.c If we cannot accept your booking. If we are unable to accept your booking, we will inform you via your online account or by email and will not charge you for the services.



4. ONLINE ACCOUNT

4.1. Creation of Account. In order to book our services, you will have to create an account. You will log into your online account with the email address that you gave us as part of your registration process. You will be responsible for keeping your account password secure and confidential. You must notify us immediately of any breach of security or unauthorised use of your account that you become aware of.

4.2. You must keep your contact details in your online customer account up-to-date because we use this information for our re-enrolment process and to contact you if lessons are cancelled.

4.3. When you create your account, you will be able to opt-in or opt-out of receiving marketing emails from us. Please note that, regardless of your marketing preferences, you will still receive regular emails with important information about your lesson information. You may only be unsubscribed from these when you no longer take up our services.

4.4. We have the right to disable any account, at any time, if in our opinion you have failed to comply with any of these terms and conditions.



5. YOUR RIGHTS TO MAKE CHANGES

5.1. If you wish to make a change to the services, please contact us. We will let you know if the change is possible. If it is possible, we will let you know what effect this will have on the price, timing or anything else which would be necessary as a result of your requested change. We will also ask you to confirm whether you wish to go ahead with the change.

5.2. If you wish to make a change please email us at contact@littlebeethovensmusicschool.com


6. PROVIDING THE SERVICES

6.1. When we will provide the services. We will supply the services to you for the duration of your contract with us. On occasion, we may need to alter how we provide a service, based upon guidance set out by Government and governing bodies. This includes, but is not limited to, lesson capacities, entry and exit to buildings, the viewing of lessons being suspended, facial coverings being worn in and around facilities or a change of teacher. This list is not exhaustive. We will make every effort to ensure yearly term dates are offered in advance.

6.2. Cancellation by us. If a teacher can't attend a lesson, we have the right to cancel, suspend or postpone the lessons. We shall give you as much notice as possible of any of any such changes and will inform you of an alternative classes available to you. Our liability for any such cancellation shall be limited to this refund and we shall not be liable for any losses of any kind incurred by you as a result of such cancellation. No refunds will be given.


6.3. YOUR RIGHTS TO CANCEL - You can end the contract before the services have been supplied and paid for. Please note that if your scheduled lessons have started (whether or not you have attended them) you will not be refunded. Please note that section 6.4 applies to continuous music lessons only. Music workshops and other ad-hoc lessons are non-refundable, unless otherwise stated.

6.4.a. Missed lessons - Unless otherwise set out in these terms, if you cannot attend a lesson you will be charged for non-attendance and we cannot offer a refund or credit for the lesson fee. All cancellations must be made in accordance with clause 10 headed “Cancellation”

We ask that you commit to your lessons as improvement is most often seen in lessons that are regularly attended. Attendance is monitored by our teachers', any customers that have missed 4 or more consecutive lessons will be contacted, via details held on their online account to confirm their future attendance to the lessons. See section 7.2.


6.4.b. HOLIDAYS - When you are on holiday - If you wish to take holiday during the lessons so that your child misses a lesson or lessons within the term, you must still pay. You shall, of course, retain your place in the class for the duration of your lessons with Little Beethovens.

7. OUR RIGHTS TO END THE CONTRACT

7.1. We may end the contract if you break it. We may end the contract at any time by writing to you if you do not make any payment to us when it is due.
7.2. If you fail to attend 4 or more consecutive lessons and not informed us of your absence. The account holder will be contacted, via details held on their online account to confirm their future attendance to the lessons and the potential that we are withdrawing our lesson offer to them.


8. IF THERE IS A PROBLEM WITH THE SERVICES

8.1. Complaints. If you are at all unhappy with the service we provide please follow our complaints procedure:

8.1.a Speak to the teacher, telephone or email a written complaint to the office. The teacher or office team member will try to resolve the matter to your satisfaction.

8.1.b If the response is not satisfactory a written complaint should be submitted for the attention of Office Manager at the head office at Little Beethovens Music School, 16 Benton Road, Newcastle, NE7 7DR.


9. PRICE AND PAYMENT

9.1. Where to find the price for the services. The price of the services will be the price set out in our price list in force at the date of your booking unless we have agreed another price in writing. You can access our price list via our online booking system. We use our best efforts to ensure that the prices of services advised to you are correct.


9.3. How you pay. First lesson and registration fee is payable on booking 1st lesson. On attendance of 1st lesson a welcome pack will be provided containing an invoice for the remaining lessons that month. For future payments, Little Beethovens required students to set up a standing order to be paid the 1st of each month. If payment hasn't been received by the 5th of each month, Little Beethovens has the right to cancel the contract with the student and offer that place to someone else.


Pease note that bookings made for Music workshops and ad-hoc lessons are to be paid for in full at time of booking, the above continuous payment does not apply.


10. Cancellation

10.1. 28 Days Notice Should you wish to cancel your recurring payments and therefore future lessons, we ask that you give us 28 days’ written notice (by email at contact@littlebeethovensmusicschool.com). Your notice will only be valid when you receive written confirmation back from us. In the event of business suspension, your notice period can not be served, therefore will only be valid during business operation. You will receive information regarding your notice period from us, should this be affected by business suspension. Little Beethovens will provide a statement with information on how many lessons the students has had and the final payment owed.
 

11. SICKNESS AND MEDICAL CONDITIONS

11.1. When the named student on your account is sick. If your child is ill, you must contact us via the office on the day of the lesson, so that we can inform the teacher that your child will not be attending your lesson. We will not provide refunds or credits for absence from booked lessons due to illness, regardless of the number of lessons missed as a result.


11.2. If you are self-isolating or shielding we are not liable for the cost of missing a/several lesson(s). We will not provide refunds or credits for absence from booked lessons due to self-isolation or shielding.


11.3. Common illnesses
Please refer to the NHS guidance for when it is appropriate for the user to return to music lessons after being unwell. By following the guidance you are protecting the other students in the class, the teacher and anyone else the user may come into contact with.


11.3.a. Chicken Pox
If the user is experiencing chicken pox they must not attend lessons whilst they are still infectious. We suggest you are guided by a medical professional as to when it is safe to return to the pool. Please bear in mind that although the infectious stage may be over, the skin may still be sensitive and therefore chlorine may or may not aggravate this.


11.3.b. Sickness and Diarrhoea
As recommended by the NHS if the user has experienced diarrhoea please ensure that they do not return to the music class for two days after the last episode of diarrhoea. This is a safe way to maintain cleanliness and hygiene in public and to limit the spread of infection. We would also advise a period of 48 hours break from music lessons if the user has experienced any vomiting or stomach upset.


11.3.d.Covid
You must follow the up-to-date Government advice to protect others that you may come into contact with.

12. PARENTAL/GUARDIAN RESPONSIBILITIES

12.1. Photographs and videos. Taking photographs and/or videos are NOT permitted at any point during the lessons. If you do take pictures you will be asked to delete the pictures and videos (witnessed by a member of staff). Please do not take offence at this as we have a duty of care to all of our customers. As a company we may require occasional pictures or videos of lessons, staff and the facility. We will always ask for permission to take these and the pictures or videos used will be readily available for you to view, please just ask.



12.2. Mobile phones and tablet devices. Students must NOT use mobile phones or tablet devices at their lessons at any time and students should leave mobile phones and tablet devices in their bags or at home. We will not take responsibility if phones or tablet devices are lost or stolen. Please note that Little Beethovens staff (including teachers) may need to use mobile phones or tablet devices on poolside to check class or student details. This is covered by a staff mobile phone policy.


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13. OUR LIABILITY
13.1. We are not liable for damage to your property. We shall not be liable for any loss or theft of your or your child's personal possessions and all property left by you on the property is done so at your own risk.



13.2. We will take every reasonable precaution to ensure security and safety at our musiclessons, but we are not liable in any way for any loss or damage arising from our music lessons. 


13.3. As part of our structured lesson programme our teachers use a variety of teaching methods to help students learn. By accepting these Terms and Conditions you are agreeing to our instructors being next besides your child and at times where applicable may need to be in physical contact with them. The reasons for this are not exhaustive but do include, demonstration, guidance on how to play their instrument. All of our instructors are trained in line with statutory and company guidelines. This includes manual handling pertinent to the safe delivery of our lessons as well as an adherence to child protection policies and guidelines.


13.4. Our teachers comprehensive training which may include teaching alternative lessons. You therefore may have a different instructor for lessons in a term due to training. We will endeavour to inform you in advance of this should your course be affected.



13.5. Venues including their property. It is your responsibility when you visit Little Beethovens Music School to be mindful and respectful of its structure and contents. Please ensure if you notice any damage to the venue or its property that you notify the relevant party immediately. Any damage caused to the venue is not the responsibility of Little Beethovens. As a result all damage caused will be paid for by the individual concerned and Little Beethovens will not be liable for this. If the damage is due to fault by the property then they themselves will be liable for the cost of repair.



14. OTHER IMPORTANT TERMS

14.1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract

14.2. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.3. If a court finds part of this contract illegal, the rest of it will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

14.5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.

Commitment to Equal Opportunities:

At Little Beethovens Music School we have a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability, or disability.

Data Protection

The information on this form contains personal data.  Little Beethovens Music School will record, process, and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party. 

Videos, photographs, and confidentiality

We love you taking pictures or videos of your children during the course provided it does not interfere with the class. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others. Please sign the additional declaration in your GDPR consent form. 

Protection of property

Please note that your property left at Little Beethovens Music School such as prams or bags is your responsibility and not the responsibility of Little Beethovens Music School.

Health & Safety and Hygiene Policies:

Little Beethovens Music School follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.   

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Changes to our Terms and Conditions

Little Beethovens from time to time may need to update or change these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing.  Failure to do so will entitle Little Beethovens will treat this agreement with you as being updated with the changes.  Little Beethovens Terms and Conditions are aimed to offer and present a fair structure to all who attend. We aim to provide our clients with the highest quality classes we can give.  Please note participation of a Little Beethovens class is entirely at your own risk without any proven negligence or breach of duty or care or lack of due diligence by Little Beethovens and employees. 

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Privacy Statement

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This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. Information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

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When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. We may also collect information by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, email notifications and/ or newsletters and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs. 

 

 

When do we collect information?

 

We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site. We also collect information on the 1st music lesson.

 

How do we use your information?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To allow us to better service you in responding to your customer service requests.

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

      • To follow up with them after correspondence (email or phone inquiries)

 

 

Where we store your personal data

The data that we collect from you will be transferred to our student list which is on an encrypted hard drive. All paper documents are locked at Little Beethovens Music School.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Do we use 'cookies'?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart.

      • Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

 

If you turn cookies off, It won't affect the user's experience.

 

Third-party disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links

 

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Google

 

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

 

We have implemented the following:

      • Remarketing with Google AdSense

      • Google Display Network Impression Reporting

      • Demographics and Interests Reporting

 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email or telephone as soon as we are aware of the data breach

 

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us contact@littlebeethovensmusicschool.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

If at any time you would like to unsubscribe from receiving future emails, you can email us at

contact@littlebeethovensmusicschool.com

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.littlebeethovensmusicschool.com

16 Benton Road

Newcastle Upon Tyne

Tyne and Wear

NE7 7DR

United Kingdom

contact@littlebeethovensmusicschool.com

0800 170 1990

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